Refund policy

Returns & Refunds

We want you to love your Brody Apparel pieces. If something isn’t quite right, we’re here to help.

Returns

We have a 30-day return window, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unused, unwashed, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at hello@brodyapparel.com with your order number and a brief description of the issue. If your return is accepted, we’ll send you return instructions and the correct return address. Items sent back to us without first requesting a return will not be accepted.

You can always reach us at hello@brodyapparel.com with any questions about returns.

Return shipping costs

For returns due to change of mind, ordering the wrong item, or no longer wanting the product, the customer is responsible for return shipping costs.

For returns due to a defective item, printing error, or if you received the wrong item, we’ll cover the return shipping cost or send a replacement at no additional charge.

Damages and issues

Please inspect your order when it arrives and contact us right away if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right. In many cases, we can resolve this with photos of the issue instead of a physical return.

Exceptions / non-returnable items

Because our products are made to order, we cannot accept returns on:

• Gift cards
• Final sale items (if marked as such at checkout)
• Custom or personalized products (if/when offered), unless they arrive damaged or defective

If you’re unsure whether your item is eligible for a return, email us at hello@brodyapparel.com before sending anything back.

Exchanges

The fastest way to get what you want is to return the item you have (if eligible), and once the return is accepted and processed, place a new order for the item you prefer.

Refunds

Once we’ve received and inspected your return, we’ll let you know if the refund is approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to post the refund.

If more than 15 business days have passed since we approved your return and you still haven’t received your refund, please contact us at hello@brodyapparel.com.